Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note return shipping is at the customer’s own expense. Customers are responsible for returned items until we receive them.

Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at info@stronoslondon.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund too. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Faulty Product & Lifetime Guarantee

We are happy to exchange or refund faulty products provided that we are formally informed by e-mail within 30 days of receiving the items. However, the exchange process can take up to 30 days. In the event of a faulty product or shipment, we will cover the shipping costs.

Stronos London offers a Lifetime Guarantee, covering manufacturer defects, accidental breaks and others. Read more about our Lifetime Guarantee here.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please note that customized jewellery (such as engraved or made-to-order pieces) cannot be returned, as these items are created specifically for you and cannot be resold. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item. 

European Union 14 day cooling off period

For customers located in the European Union, statutory consumer rights apply in addition to our 30-day return policy. If your order is delivered to an address within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.